Non Contract - LINEN HIRE STANDARD TERMS OF BUSINESS
(Updated 19th July 2024)

For the purpose of these terms of business, the Company shall include UK Laundry Group Ltd or any holding or subsidiary company, their successors in title or any party to which this Agreement may be assigned.

The Hirer shall include the original named Hirer or individual, partnership, company, or any other organisation who ordered services from UK Laundry Group, you agree you have read and understand the standard terms of business, these terms shall apply unless a Linen Hire contract for services applies.

1]
CONDITIONS APPLICABLE
These terms of business (“Terms”) shall apply to all services for hire of linen goods by the Company to the Hirer to the exclusion of all other terms and conditions including any terms or conditions which the Hirer may purport to apply under any order, confirmation of order or similar document, unless a separate contract applies. The Hirer acknowledges it has not relied on any statement, promise, representation or warranty made or given by the Company which is not set out in this Agreement.
Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by a Director of the Company. 

2] GENERAL
The Company will supply and own all the stock required to operate the rental services requested and agreed with the hirer as ordered. The Company undertakes to maintain, collect and deliver rented items regularly, collections and deliveries are at the days agreed, (Standard Delivery Days). Unless agreed in writing differently, It will always endeavour to meet requests from the Hirer for additional standard rental stock items, provided reasonable notice is given and stock items are available. Special Deliveries maybe made outside usual days for an extra charge of £20+VAT and subject to availability.
It is the customers responsibility to insure our linen against damage or loss when at their premises, any damaged or lost linen will be charged at the current cost of replacement at the time of notification. We may change the detail or cancel the these terms at any point, with or without notice. We only offer a dedicated stock hire, this means the stock you use is only used by you and not mixed wit other customers.

3] RENTAL CHARGES
Charges to the Hirer for the services provided are as set out in the current price list, available upon request and subject to change from time to time, a minimum of 7 days notice will be given for price changes. They are exclusive of VAT, which will be added in accordance with prevailing legislation.

4] INVOICING AND PAYMENT
We invoice Daily, there is a minimum invoice amount of £20+VAT for each property, Payment terms are 7 days. Payments methods accepted are;

1. Direct Debit

2. Bank transfer/online payment

3. Card payment

Time for payment shall be of the essence. The Company will exercise its statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998. All amounts due must be paid in full without any set-off, counterclaim, deduction or withholding except as required by law. Overdue invoices will incur a late payment fee daily at 8% plus the Bank of England base rate until the invoice is paid in full. If your Direct Debit fails, there is an admin charge of £30 per fail.

• No credit will be given linen returned whether used or not.

• All stock may be removed by the Company at any point, with 24 hours notice and any stock lost, damaged, abused or not returned will be charged for, as notified.

• No credit will be given for faulty/marked goods sent to the customer, but we do offer a rewash or treatment process that is chargeable.

The Hirer will pay all legal and collection costs incurred in connection with the recovery of overdue accounts or other breach of this Agreement by the Hirer.

5] LOST OR DAMAGED ITEMS
All Items lost or damaged by the customer (other than through fair wear and tear) will be charged to the Hirer. Decisions on fair wear and tear are at the Company’s discretion. Damaged items will be charged at full retail value for new, if damaged beyond use. Items that are stained and either noticed by us or rejected by the customer will be charged a rewash or treatment fee for treating whether we can remove the mark or not. If our standard rewash and treatment process doesn’t remove the stain or mark then the item will be classed as damaged and full price for new charged. Items, put inside duvet covers or pillow cases will incur a damage and strip charge of £10 per pillow case or £20 per duvet cover. Any damaged items that are discarded will be labelled as such and sent to the customer to dispose of as they see fit.

6] HIRER’S OBLIGATIONS
The Hirer agrees:
That all rented stock belongs to the Company, and only the Company or its nominated contractor shall clean, process or alter such stock. Additionally, only stock provided by the Company can be used in its dispensing equipment.
Only authorised Company personnel may remove stock from Hirer’s premises.
Any “Non linen hire” customer own goods items returned mixed with linen hire will be removed and disposed of, UK Laundry Group will not take liability for any customer own goods lost or disposed of due to being mixed in with our linen hire items.
 

All of our linen hire items must be sent in linen Bags or cages and labelled with your property name. We can hire linen bags or cages for a charge as listed on our price list.

The Hirer will take responsibility for distribution, collection and control of all Company’s stock within its premises, unless a written alternative servicing arrangement exists. To pay the Company the replacement cost for any Company stock that is lost, damaged or abused whilst in the custody of the Hirer or its authorised personnel. To ensure that no dangerous implements are left in Company containers or items. The Hirer will be responsible for any costs or personal injury incurred by the Company or its employees due to dangerous implements being left in Company property.

7] COMPANIES OBLIGATIONS
The Company undertakes to carry out the services as detailed in this Agreement. Any serious complaint should be confirmed in writing within 48 hours. Upon receipt of such a complaint the Company will take all steps it reasonably considers necessary to rectify the matter.

8] DELIVERIES AND REJECTS
All discrepancies in deliveries must be notified in writing by email to the Company within 48 hours of the delivery actually taking place. Where unusable items (“Rejects”) are included in deliveries, you may send the items back for rewash or treatment, this is a paid for service. Unless the mark is from our systems, it is the companies discretion as to whether we created the mark or not. We will collect and deliver on the agreed days, failed collections and deliveries are subject to a £10+vat failed collection fee this is where we delivery on the normal delivery days but there is no one present to accept the delivery, or there are no items ready for collection.

9] CONSEQUENCES OF TERMINATION
Should the service be terminated for any reason whatsoever at any time the Hirer will:

1. Return all Items immediately.

2. Pay to the Company all outstanding charges without delay

3. Pay all legal and collection costs incurred in connection with the recovery of sums due under this clause.

If the Hirer fails to return the Items then the Company may enter any premises where the Items are stored in order to recover them. The Company will exercise all reasonable care in recovering the Items from Hirer’s premises, but will not be subject to any liability for damage to any of the Hirer’s property during the recovery of this stock. The Hirer shall indemnify the Company against any loss caused by the Company entering any premises to recover the Items. Any stock missing, lost or damaged according to the Company’s records and stocktaking figures shall be paid for, at the price listed the replacements charges at the time of finding..

10] SAFETY
Attention is drawn to the Health and Safety at Work Act 1974. The Hirer shall advise the Company in writing of any toxic or dangerous substances that may be present on any Item returned to the Company for processing. The Company reserves the right to refuse to process the Items on receipt of such notice, in which case the terms of Clause 7 above shall apply. The Company undertakes to ensure that all installations of dispensers are as safe as is practicable but cannot accept any responsibility should the Hirer re- site any dispenser. The Company and its employees will not be responsible or held liable for any damages for any injury to any user of Company hired property. The choice of item and equipment and responsibility for health and safety lay with the Hirer.

The responsibility for the cost of premature replacements due to excessive wear and tear lies with the Hirer. The Hirer shall ensure that no dangerous implements are left in Company containers or bags. The Hirer will be responsible for any costs incurred by the Company in repairing any equipment damaged due to dangerous implements being left in Items.

11] WARRANTIES AND LIABILITES
All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of the Company or affect the statutory rights of the Hirer dealing as consumer or a business as appropriate.

The Company will endeavour to maintain a regular service at all times, but in the event of failure to do so, its liability (whether in contract, tort, breach of statutory duty or otherwise) shall be limited to the proportionate Hire Charges for the specific period during which failure has occurred and it will in no way be responsible for any loss or damage suffered by the Hirer in excess of this amount. The Company shall be under no liability whatsoever to the Hirer for indirect loss and/or expense (including loss of profit) suffered by the Hirer arising out of a breach by the Company of this contract.

12] COMPLAINTS
All discrepancies on deliveries, including installation, must be notified to the Company within two days of the delivery taking place. All invoice queries will only be accepted within seven working days of the invoice date. Complaints should initially be notified either by calling the Company’s service helpdesk on 0800 368 6361 or by emailing accounts@uklaundrygroup.com. If a satisfactory response is not received within 7 working days then the complaint should be followed in writing to the Company’s Managing Director.

13] USED ITEM COLLECTION REPORTING
We only offer an order based linen hire service, you must place orders for linen you need at least 1 working day before the normal delivery day. All of our linen is tracked by RFID and is track in and out of the laundry or laundry hub.  It is the responsibility of the customer to place the correct order either on the customer portal or the UK Laundry Group App. Collections will only be made on delivery days, unless it’s the end of season or you are closing for a period where a special request for collections can be made.

14] SPECIAL DELIVERIES or COLLECTIONS  Any special deliveries (deliveries made on days other than the agreed delivery days) made to the Hirer will be charged at the Company’s Special Delivery Charge rate of £25 ( Subject the availability), unless the Special Delivery is due to a failure by the Company to provide delivery on the Hirer’s usual delivery day, under which circumstances the delivery will be made without further charge. Where the Company has failed to deliver due to failure on the Hirer’s part, which includes but is not limited to: the Hirer being closed on the usual delivery day, the Hirer being on hold on or immediately before the usual delivery date, failure by Hirer to report Used Items ready for collection; the Special Delivery Charge will apply.

15] SHORTAGES ON DELIVERIES
Where all Items due on a delivery are unavailable, the Company may deliver the Items short, which will be shown on the Delivery Note; these are Recognised Shorts and will be added to a subsequent delivery. UK Laundry Group will not be held liable for any “short orders”, but they will rectify as soon as possible.

16] JURISDICTION
This Agreement shall be construed and governed in all respects in accordance with the law of England and Wales and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.