UK Laundry Group Customer Own Goods Standard Terms of business

For the purpose of this Agreement, the Company shall include UK Laundry Group Ltd or any holding or subsidiary company, their successors in title or any party to which this Agreement may be assigned. The Customer shall include the original named Customer or individual, partnership, company, or any other organisation permitted by this Agreement.

1] CONDITIONS APPLICABLE
These terms and conditions (“Terms”) shall apply to all services of Commercial Laundry by the Company to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any order, confirmation of order or similar document. The Customer acknowledges it has not relied on any statement, promise, representation or warranty made or given by the Company which is not set out in this Agreement.
All linen sent to us shall be deemed to be an offer by the Customer to process linen pursuant to these Terms.
Acceptance of delivery/collection of goods on the first occasion of service shall be deemed conclusive evidence of the Customers acceptance of these Terms.
Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by a Director of the Company. 

2] PROCESS CHARGES
Charges to the Customer for the services provided are as set out on the price list and are exclusive of VAT, which will be added in accordance with prevailing legislation. The prices charged may change at any time, continued supply of linen is deemed acceptance of the changes. A copy of the price list is available on request which is subject to change with or without notice. All linen sent for processing is washed together, please make sure any new linen has been pre washed to remove any possible colour run, should you have coloured items, we cannot be held responsible for items that are affected by colour run. All items sent are washed together on the same standard wash we do not separate colours and whites. If you require a separation was then please send in separately bagged labeled as such and they will both be subject to the minimum invoice amount seperately.

3] INVOICING AND PAYMENT
We invoice daily after processing with minimum invoice amount £20+VAT, and payment terms of 14 days. Processing time is 2 clear weekdays for processing, it may be quicker but this the standard turn around time, please make sure you have enough linen to cover your busy times.

Queries regarding invoices to the Customer for services supplied will only be accepted within 7 days of the issue date of the applicable invoice, any queries received after this period will be deemed to be null and void. The terms of payment are due on, payment methods accepted:

1. Bank transfer/Online payment

Time for payment shall be of the essence. The Company will exercise its statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998. All amounts due must be paid in full without any set-off, counterclaim, deduction or withholding except as required by law. Overdue invoices may incur a late payment fee until the invoice is paid in full.

1. No credit will be given for linen returned to the customer that we washed in our standard process, but we were unable to remove stains/marks, in our normal wash process.

2. No credit, refund or replacement charge will be given for items of linen that are claimed to have been lost by the Company.

3. No credit or refund will be given for items of linen that are Damaged in our process where the items should not have been sent in the first place or don’t adhere to our standard wash process conditions.

4. We may hold your linen until any late payments are cleared.

The Customer will pay all legal and collection costs incurred in connection with the recovery of overdue accounts or other breach of this Agreement by the Hirer.

4] LOST OR DAMAGED ITEMS
All linen must be sent in, in Customers own laundry bags or cages clearly labelled with the property name. Bags unlabelled that we cannot identify will be put to one side for a period of 1 month, when it will be disposed of unless claimed before then, UK Laundry group cannot be held responsible for this loss.

5] COMPANIES OBLIGATIONS
The Company undertakes to carry out the services as detailed in this Agreement. Any serious complaint should be confirmed in writing within 48 hours. Upon receipt of such a complaint the Company will take all steps it reasonably considers necessary to rectify the matter.

6] DELIVERIES AND REJECTS
All discrepancies in deliveries must be notified in writing by email to the Company within 48 hours of the delivery actually taking place. Where unusable items (“Rejects”) are included in deliveries, the Company cannot be held reasonable for these, all items are processed in our normal wash process, we don’t offer a treatment service as standard, but can treat items for an extra cost, these items must be sent in separately and labelled as such. This doesn’t guarantee we can remove all marks or stains. And the charge for treatment will still be applicable even if we are unable to remove the marks or stains. We will collect on the same days every week between 9-5, we don’t offer a timed delivery service.
Any special deliveries (deliveries made on days other than the agreed delivery days) made to the Customer will be charged at the Company’s Special Delivery Charge rate of £25+VAT. Unless we have an operation problem which means we missed a collection day.

Your delivery round will be identified by a coloured tag, this tag must not be removed or altered, as your linen may be lost.

7] SAFETY
Attention is drawn to the Health and Safety at Work Act 1974. The Customer shall advise the Company in writing of any toxic or dangerous substances that may be present on any Item returned to the Company for processing. The Company reserves the right to refuse to process the Items on receipt of such notice, in which case the terms of Clause 8 above shall apply. The Company undertakes to ensure that all installations of dispensers are as safe as is practicable but cannot accept any responsibility should the Customer re- site any dispenser. The Company and its employees will not be responsible or held liable for any damages for any injury to any user of Company property. The choice of item and equipment and responsibility for health and safety lay with the Customer.

8] WARRANTIES AND LIABILITES
All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of the Company or affect the statutory rights of the Customer dealing as consumer or a business as appropriate.

The Company will endeavour to maintain a regular service at all times, but in the event of failure to do so, its liability (whether in contract, tort, breach of statutory duty or otherwise) shall be in no way be responsibility of the company for any loss or damage suffered by the customer. The Company shall be under no liability whatsoever to the Customer for indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of this contract.

9] COMPLAINTS
All discrepancies on deliveries or collections, must be notified to the Company within two days of the delivery taking place. All invoice queries will only be accepted within seven working days of the invoice date. Complaints should initially be notified either by calling the Company’s service helpdesk on 0800 368 6361 or by emailing accounts@uklaundrygroup.com. If a satisfactory response is not received within 7 working days then the complaint should be followed in writing to the Company’s Managing Director.

10] USED ITEM COLLECTION REPORTING
The Company will process all customers items in it’s own batch” we don’t split and mix customer own goods items are counted out of the laundry at which point the delivery note is generated and emailed Automatically, we don’t accept customers own counting sheets.

11] JURISDICTION
This Agreement shall be construed and governed in all respects in accordance with the law of England and Wales and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.